- How is my order being shipped?
We ship most orders within 1-2 business days of receiving the order. We cannot guarantee same day shipping, so if you need your order tomorrow please call us to see if it is possible before placing your order. All orders are shipped through FedEx with the exception of APO addresses, which are shipped through USPS. Because of this, we are unable to ship to PO Boxes and will need a physical shipping address.
- We offer several shipping methods so that you can get your order when you need it. Here are the shipping methods that will be available for you to select upon checkout:
• Economy (4-10 business days)
• FedEx Ground (3-5 business days)
• FedEx Express Saver (3 business days)
• FedEx 2nd Day (2 business days)
• FedEx Next Day (1 business day)
* Note: FedEx Express delivers Monday-Friday.
* Free economy shipping is offered on orders over $99.00. This offer is only for orders being shipped within the continental U.S. Offer not valid on kayaks, roof boxes, and water tubes.
- When am I going to be billed for my order?
Your credit or debit card is not charged until your order is shipped out. When you place an order, the amount of your purchase is authorized by your credit card company, creating a temporary hold on funds. This hold will reduce the available balance on your account, although you will not actually be charged until your order ships out. If you receive an error message when placing your order and then re-submit it, you may create multiple authorizations on your card. We will only bill you once for your order and any extra authorizations will be released.
- What is Peter Glenn’s return policy?
Merchandise purchased through our website can be returned or exchanged within 30 days of the purchase. The customer is responsible for return shipping charges and assumes the risk of loss, so we always recommend using a reputable carrier and opting for a tracking number. Items must be in new condition and have the original tags attached.
If an item is returned for a refund, we will refund the purchase price of the item to the credit card originally used for the order. If an item is returned for an exchange, we will ship you the new item on free economy shipping unless other arrangements are made. In order to get your exchange faster, you can place a new order for the item that you want and return the item you do not want for a refund. This also ensures that we are less likely to sell out of the item you want before your return is received.
Please enclose a copy of your receipt with clear instructions on what you would like for us to do.
Ship returns to:
Peter Glenn Ski and Sports: RETURNS
2688 NW 29th Terrace
Oakland Park, FL 33311
- How do I contact customer service?
By Phone: Toll free – 1-800-818-0946 or international customers can call 954-484-7800 and dial 5 for Internet/Phone Order Inquiries.
E-mail: You can contact us via email at this Contact Form. If your request is time sensitive, please call us instead of e-mailing.
Hours of operation: We are open Monday through Friday from 9:00 am to 5:00 pm EST.
- Does Peter Glenn ship internationally?
Due to dealer agreement restrictions, Peter Glenn does not ship internationally. All orders must be shipped to a U.S, Puerto Rico, or APO address. If you would like to place an order using an international credit card and have it shipped within the U.S, please call or e-mail us so that we can assist you with your order.
- Does Peter Glenn match competitor’s prices?
We do match competitor’s pricing; however, we do have a few guidelines. The competitor must be an authorized retailer of the product’s brand. This is important because most vendors require that an item be purchased from an authorized retailer for any product warranty to be honored. Peter Glenn Ski & Sports is an authorized retailer for all brands that we sell. In addition, the item that we are matching must be in stock in the same style, season, size, and color and be available for purchase on the website. The price match must be completed at the time of purchase. A price match cannot be combined with any other special offers.
- How secure is my information when I place an order on the website?
While shopping online at the Peter Glenn of Vermont, rest assured that your credit card cannot be read by a third party while in transit. Your information will remain private and protected. We use 128-bit encryption, the highest level of security available online today. Our server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter so you can relax and feel completely secure with your order. Our site is also registered with VeriSign, the sign of trust on the net.
- Are all products categories available for purchase?
Due to dealer agreements, we are unable to sell all the brands or products represented on our web site directly through the internet. We invite you to visit any of our stores or contact our customer service department to inquire about a special order.
- What should I do if I want to change or cancel my order?
If you would like to cancel or make a change to an order that you have placed with us, please contact us as soon as possible because we are unable to make changes to an order once it is has been sent to shipping. The best method to contact us in this case is by phone because we cannot guarantee that we will receive your e-mail in time. If your order is shipped out before a change can be made, you can always return the item to us for a refund or exchange, but you will be responsible for shipping charges.
- Why hasn’t my order been processed yet?
If there are any issues with your order, we will place it on hold. The most common reasons that an order can be held are: the billing information was entered incorrectly, the credit card was declined, an international credit card was used, or we need more information from you to properly fulfill your order. If your order is held, we will attempt to contact you. We need to resolve any issues with an order right away because the products are not placed on hold. If we are unable to reach you within 2-3 business days, your order will be cancelled. We can always place a new order with the correct information.
- Where is my order?
Once your order is shipped out, you will receive an e-mail with the tracking number. We often ship from multiple Peter Glenn locations, which may cause you to receive your order in separate packages. If one or more of the items that you ordered is not in your shipment, they should arrive soon. To be sure, feel free to contact our customer service department and we will be happy to provide tracking information for all shipments coming to you.
- What do I do if I have a problem with my product?
If a problem arises during use of your product, it may be eligible for repair or replacement under its manufacturer warranty. Every brand’s warranty policy is different, and is usually listed on their website. Some manufacturers prefer that you send the product directly to them, and others require that you first return it to us. You will be responsible for the cost of shipping the item to us, and then we will forward it to the vendor on your behalf. If you are returning hardgoods (skis, snowboards, bindings, wakeboards, kneeboards) you are responsible for the return shipping back to you. This will be assessed as a $10.00 flat rate shipping charge. Please keep in mind that most manufacturers only cover specific defects in workmanship, not damage caused by wear and tear, and we must defer to the decision of the vendor. If you think that your product is defective and eligible for warranty, please call us so that we can go over the warranty procedure with you and determine the best course of action. We will work with you every step of the way to ensure your warranty claim is resolved to your satisfaction.
- Content on this site
Content on this site is provided for convenience only. Peter Glenn expresses no warranty or guarantee as to the accuracy of the information or content. The information on this site may contain errors in the data concerning product description, pricing and availability. We reserve the right to cancel an order if the information or price is wrong due to typographical error. Most product information has been provided directly from the manufactures and is reproduced purely to promote their products that Peter Glenn sells. Trademarks and copyright ownership remain with their respective owners.
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